Privacy Policy

At Your Dream Reservation, we recognize that your privacy is of the utmost importance, and we understand that you are concerned about the security and privacy of your personal information. This Privacy Notice explains what personal information we collect about you through the use of the Your Dream Reservation websites, mobile apps, and other online services (collectively, “online services”) and through any offline means, what we do with it, and how you can control it. This Privacy Notice applies to Your Dream Reservation and all of its affiliates and subsidiaries.

If you have received a financial product or service from Your Dream Reservation, please see the separate privacy notice provided to you, which describes how we protect and use your non-public personal financial information.

We collect information that you voluntarily provide in order for us to provide you with services and products, process transactions that you request and provide customer service. We may also use the personal information that we collect for other business purposes such as to better understand customer needs, enhance customer relationships, make appropriate offers or facilitate third party offers that will be of interest to you.

The Types of Information We Collect:

  1.   Information you provide to us
      1.   Requests for Information.When you request additional information related to our products, services or properties, we will request your name and contact information such as street address, telephone number and email address. We may also request information regarding your vacation preferences including destinations, seasons of interest, accommodations and length of stay, as well as income level. Please note that our ability to respond to online requests may depend on the registration and/or licensing requirements of the state in which you reside.

      1.   Making Reservations and Purchasing Vacation Packages. When you make a reservation or purchase a rental or vacation package, we may request your name, email, telephone number and street address, along with other information to assist with your reservation and stay such as credit card number, date of arrival/departure, vacation account (owner) number and room preferences.

      1.   Sweepstakes and Contests. From time to time, we may conduct sweepstakes and contests that offer the opportunity to win prizes. Each sweepstakes has its own terms and conditions. As part of entering a sweepstakes, certain personally identifiable information such as name, street address, telephone number, date of birth and email address may be required. The following information may also be requested, although it is optional and does not affect your contest eligibility: (i) Marital status, occupation, income range and education; (ii) gender, and (iii) "check box" questions relating to your vacation and personal interests.

      1.   Contacting Us. When you send us an email from one of our online services with comments or questions, we may retain information such as the content, your email address, our response and the text of any follow-up questions you may have. This information may also be used to measure how effectively we are able to address customer concerns, to personalize your experience and to improve our products and services.
  2.   Information we collect using technology
    We use technology to collect information in order to make your experience at our online services more enjoyable, as well as for training and quality assurance purposes so we can provide you with enhanced products and services. For example, we may use audio and video recording services via Zoho Corp in certain jurisdictions pursuant to applicable state and federal laws. For more information about Zoho Corp data use and collection policies and practices, please review Zoho Corp Privacy Policy, additionaly, we may automatically track and collect your IP address, domain server, the name of your internet service provider, the type of web browser and computer operating system you are using, your geolocation, mobile advertising identifiers, and pages that you visit on our online services and we may use web beacons and cookies to: (i) understand the frequency with which you visit our online services, (ii) track and understand the manner in which you are using our websites, (iii) customize content to enhance your visit and the services we provide on our online services, (iv) offer you targeted messages, advertisements and offers; (v) send you targeted emails if you have provided us with your email address. Cookies are bits of data that an online service sends to your computer’s web browser and operating system. They are stored on your computer hard drive to identify you or your preferences when you return to that online service. For example, by storing cookies on your hard drive, you’ll return to a specific online service with the same settings you used on a previous visit.
  3.   Information we collect from third parties We may supplement, improve and/or enhance personally identifiable information that we collect from you with other information that we obtain from third parties and our affiliates. In addition, we may obtain information about individuals who are not yet our customers or users of our websites. Moreover, when we associate information that we obtain from third parties or affiliates with personal information that we have collected under this Privacy Notice, we will treat the acquired information the same as the information that we collected ourselves, and, except as permitted by this Privacy Notice, we will not share the information with third parties.

We use three types of Cookies on our website.:

    1.   Essential Cookies – These Cookies enable you to use our website. They are essential to enable you to browse our website. If you disable these essential Cookies, that may prevent you from using parts of our website. These Cookies also help us keep our website safe and secure.

    1.    Temporary Cookies –We use two temporary cookies, one for authentication and the other for active session information that expires once your user session terminates. The expiring session cookie is used to connect your browser’s session with other information that is saved on our server throughout that browser section.

    1.    Preference, Persistent and Analytics Cookies – These Cookies store information such as your preferred accommodations or amenities at our resorts. Without these Cookies, our website may not be able to remember certain choices that you have previously made or personalize your browsing experience. These Cookies can also be used to recognize your device so that you do not have to provide us with the same information more than once. These long-term cookies are saved on your browser for analytics to allow the websites to recognize you as the same visitor on your return visits. We use cookies from Sitecore Analytics and Google Analytics.

You can change your cookies settings. Some browsers may permit you to control whether or not it will accept or reject cookies or notify you each time a cookie is sent. Please consult your browser settings. We do not permit you to opt out of our websites’ use of cookies. However, you may reject cookies by adjusting your browser settings. Doing so may limit the range of features that our website provides to you by doing so.

The pages of our online services contain images (called a "single-pixel gif" or "web beacons") that allow our third-party secure provider and us to count page views or to collect other anonymous data. In general, any electronic image viewed as part of a web page, including an ad banner, can act as a web beacon. Web beacons are typically very small, usually 1 by 1 pixel in size, but their presence can be easily seen within Internet Explorer by clicking on "View" and then on "Source". Web beacons are small in order to minimize both their display and their loading time. Our web beacons do not collect, gather, monitor or share any personal information about our online service visitors; they are merely the technique we use to compile anonymous, aggregated statistics about the usage of our online services.

For tracking purposes, we use web beacons on our online services along with other technical methods. We may also use these technical methods in emails that we send to track whether the emails have been opened or if links contained therein have been clicked. We also employ a third-party service that collects data remotely through the use of web beacons. This service then returns the completely anonymous data to us as site traffic reports.

Some browsers have “do not track” features that allow you to tell a website not to track you. These features are not all uniform. We do not currently respond to those signals. Instead, we collect, use, and share information as described in this Privacy Notice regardless of a “do not track” choice.

We use Zoho Corp to independently document users’ consent to be contacted. The Zoho Corp Script is embedded on one page of our website to record such consent and collects the following information when you interact with the page where the script is present: page URL, mouse movements and clicks, contact information inputted by the user, a snapshot of the page, including IP address of the user’s computer, time on the page, date and time that the Zoho Corp Script was loaded, as well as the date and time of the various user interactions with the page, and HTTP headers from the user’s browsers. For more information about Zoho Corp data use and collection policies and practices, please review the Zoho Corp Privacy Policy.

How We Use and Share your Information:

    1.    We may share your information with third party service providers
      We may share your information, in whole or in part, with the following third party service providers: (i) companies that provide marketing and sales services on our behalf, (ii) companies that process and service your accounts, (iii) companies that help us protect and secure your information and the confidentiality of our records and (iv) other companies with whom we have a business relationship. Occasionally, we may partner with other companies to provide co-sponsored or co-branded promotions, products and services and may share your information with our co-sponsor. For example, we may co-sponsor a sweepstakes on our site with other companies, or we may provide prizes for sweepstakes sponsored by other companies. If you enter one of these sweepstakes, we may share your information with the co-sponsor or third party sponsor. All of these third party service providers have contractual obligations with us to maintain the confidentiality of your information. Additionally, these third party service providers are only permitted to use your information for the purposes specified by the sweepstakes or promotion as specified by us or our affiliates, or as allowed by law.

    1.    We may disclose your information to non-affiliated third parties
      We may disclose your information, in whole or in part, to the following types of non-affiliated third parties: (i) companies with whom we have joint marketing agreements; (ii) non-financial organizations, such as direct marketing companies and consumer reporting agencies, (iii) financial service providers, such as companies engaged in banking, credit card business and consumer finance, and (iv) others, such as non-profit organizations and third parties with whom we have a business relationship.

  1.    Other circumstances in which we may share your information
    We may share your information when you specifically request it or give us permission to do so. We may also share your information when we suspect criminal or fraudulent activity, and when we are required by law such as when we receive a subpoena or a court order. We may also share your information in the event that we sell a particular line of business or function.

How to Control Your Information:

You may always opt out of receiving future commercial email or text messages from us by following the opt-out instructions in emails or texts we send you, or by contacting us at the address provided below. Please be aware that if you opt out of receiving commercial messages from us, it may take up to ten (10) business days for us to process your opt-out request, and you may receive commercial messages from us during that period.

Even if you opt out of receiving promotional and marketing material, we may still correspond with you about your existing or past business relationships with us. We may also access and view your information in the course of maintaining and improving the Site and our services.

If you are a California resident, please consult the California Privacy Rights section below for your rights and additional considerations. If you are a Nevada resident, contact us here.

Your Dream Reservation

Attention: Privacy Rights Request
539 W Commerce St Suite 4323
Dallas, TX 75208

Use and Participation by Minors

All of our promotions and online service applications require the entrant and user to be 25 or over, therefore we do not knowingly accept personal information from minors. Children under age 18 should always consult a parent or guardian before sharing any personal details with any company or individual on the Internet.

How We Safeguard Public or Shared Information

We have implemented technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, use, and modification. Although we strive to keep your personal information secure, no security measures are absolute. Use caution when transmitting personal information over the Internet.

How We Notify you of Changes to this Privacy Notice

If we make any changes to this Privacy Notice, we will post it on our website and include the effective date of the update. If we make any material changes to this Privacy Notice and you have a valid email address on file with Your Dream Reservation, we will email you announcing the new Privacy Statement Notice.

Contacting Your Dream Reservation

If any of your personal information changes, or you identify a mistake in our records, please email us to communicate any questions or concerns or write to us at:
Your Dream Reservation
539 W Commerce St Suite 4323
Dallas, TX 75208

CALIFORNIA PRIVACY RIGHTS:

Categories of personal information we collect.
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer or household (“personal information”). In particular, we have collected one or more data types from the following categories of personal information from consumers within the twelve (12) months preceding the effective date of this Privacy Notice:

CategoryCollected
  •  Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers

Yes

  •   Any categories of personal information described in Cal. Civ. Code § 1798.80(e), such as name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.

Yes

  •   Characteristics of protected classifications under California or federal law.

Yes

  •  Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies

Yes

  •   Internet Provider geolocation data.

Yes

  •   Audio, electronic, visual, thermal, olfactory, or similar information.

Yes

  •   Professional or employment-related information.

Yes

  •   Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Yes

For additional information, see The Types of Information We Collect.

Categories of sources of personal information

We obtain the categories of personal information listed above from the following categories of sources:

  • The consumer.
  • Third-party data providers.

For additional information, see The Types of Information We Collect.

Our business and commercial purposes for collecting personal information

We use the personal information we collect for our operational purposes or other purposes set out in this Privacy Notice (see How We Use and Share Your Information). Those purposes may include:

    1.  Auditing related to a current interaction with the consumer and concurrent transactions, including, but not limited to, counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing for legal or other compliance purposes.

    1.  Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.

    1.  Debugging to identify and repair errors that impair existing intended functionality

    1.  Short-term, transient use, provided the personal information is not disclosed to another third party and is not used to build a profile about a consumer or otherwise alter an individual consumer’s experience outside the current interaction, including, but not limited to, the contextual customization of ads shown as part of the same interaction.

    1.  Maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing advertising or marketing services, providing analytic services, or providing similar services on behalf of the business or service provider.

    1.  Undertaking internal research for technological development and demonstration.

    1.  Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by the business, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by the business.

    1.  Performing marketing activities and data analysis.

    1.  Servicing guest

    1.  Performing background or credit checks.

    1.  Communicating with consumers regarding any of the above.

In the twelve (12) months preceding the effective date of this Privacy Notice, we have disclosed the following categories of personal information of California consumers for a business purpose:

CategoryThird Parties Disclosed To
  • Identifiers
  • Vendors that provide services to us
  • Business partners
  • Financial institutions
  • Professional-services entities (such as auditors or legal counsel)
  • Any categories of personal information described in Cal. Civ. Code § 1798.80(e)
  • Vendors that provide services to us
  • Business partners
  • Financial institutions
  • Professional-services entities (such as auditors or legal counsel)
  • Characteristics of protected classifications under California or federal law.
  • Vendors that provide services to us
  • Business partners
  • Financial institutions
  • Professional-services entities (such as auditors or legal counsel)
  • Commercial information
  • Vendors that provide services to us
  • Business partners
  • Financial institutions
  • Professional-services entities (such as auditors or legal counsel)
  • Internet or other electronic network activity information
  • Vendors that provide services to us
  • Business partners
  • Financial institutions
  • Professional-services entities (such as auditors or legal counsel)
  • Geolocation data
  • Vendors that provide services to us
  • Business partners
  • Financial institutions
  • Professional-services entities (such as auditors or legal counsel)
  • Audio, electronic, visual, thermal, olfactory, or similar information.
  • Vendors that provide services to us
  • Business partners
  • Financial institutions
  • Professional-services entities (such as auditors or legal counsel)
  • Professional or employment-related information.
  • Vendors that provide services to us
  • Business partners
  • Financial institutions
  • Professional-services entities (such as auditors or legal counsel)
  • Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
  • Vendors that provide services to us
  • Business partners
  • Financial institutions
  • Professional-services entities (such as auditors or legal counsel)

We also use the personal information we collect for our commercial or economic purposes, such as attracting consumers to buy, rent, lease, join, subscribe to, provide, or exchange products, goods, property, information, or services, or enabling or effecting, directly or indirectly, a commercial transaction

For more information on where we share personal information, see How We Use and Share Your Information.

Your rights under California law

  • You have the right to ask us to send you the following information
    1.  The categories of personal information we have collected about you.
    2.  The categories of sources from which we collected the personal information.
    3.  Our business or commercial purpose for collecting personal information.
    4.  The categories of third parties with whom we share personal information.
    5.  The specific pieces of personal information the business has collected about you.
  • You have the right to ask us to delete the personal information about you we have collected.

Non-discrimination

Your privacy rights are important. If you exercise your privacy rights under California law, we will not do any of the following in retaliation:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through the use of discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

How California residents can submit requests

If you are a California resident and you want to submit a request to us regarding your California rights, you can contact us here, or call us at (844) 887-8111. You do not have to create an account with us to submit a request.

We can only respond to your request if it is verifiable. In order to verify your identity, we need the following information from you when you submit your request:

  • Name
  • Address
  • Phone Number

We will match that information against information you have previously provided us as part of the verification process. We may ask you to provide additional information that will help us verify your identity. We will only use that additional information in the verification process or for security or fraud-prevention purposes, and not for any other purpose.

You may also submit a request through an authorized agent. But before we can process that request, we may require one of the following:

  • A copy of your signed permission authorizing the agent to make the request;
  • That you verify your identity directly with us, as described above; or
  • Direct confirmation that you provided the agent permission to submit the request

If your authorized agent has a valid power of attorney under California Probate Code sections 4000 to 4465, we may request proof of the power of attorney instead of the foregoing.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

California Shine the Light Requests

Effective January 1, 2005, California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at:

Your Dream Reservation
Attention: California Privacy Rights Request
539 W Commerce St Suite 4323
Dallas, TX 75208

Please indicate that you are making a “Shine the Light” request.

Your Nevada Privacy Rights:

Notice to Nevada Residents: If you are a resident of Nevada, under certain circumstances, Nevada Civil Code Section NRS 603A.340 allows you to request operators of websites not to sell your Personal Information. To make such a request, please send an email to our Privacy Policy Manger at booking@yourdreamreservation.com or send a letter to:

Your Dream Reservation
539 W Commerce St Suite 4323
Dallas, TX 75208
Attn: Privacy Policy Manager

Your acceptance of these terms:

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes

Contacting us:

If at any time you have questions about our handling of Information about your relationship with us, or for more information

contact: Email Us